Not sure what you need? Call our support team or send us an email:
3426 Saskatchewan Dr
Canada, S4T 1H1
107-815 Vaughan Ave
Kelowna, British Columbia
Canada, V1Y 7E4
2152 Oak Orchard Rd
4582 S Cross St
St Anthony, IN
Warranty covers all Koenders Water Solutions windmill aeration products* for a period of 12 months from Date of Purchase against defects in workmanship or material. The conditions of the warranty and the extent of the responsibilities of Koenders Water Solutions Inc. under this warranty are as follows:
We are happy to repair any damaged product under warranty or not. If it is NOT under warranty, all repair charges will be covered by you, the customer. Please contact us at 1-877-888-7707 or email firstname.lastname@example.org to report a repair you need. Instructions will be given to guide you on shipping back the item for repair.
For orders placed in Canada, we primarily ship through Purolator using their tracked service or Canada Post. For customers who only provide a P.O. Box address, your order will be shipped through Canada Post, untracked. We highly recommend a physical address, so we can ship through Purolator and provide you with a tracking number.
Orders in the USA are shipped mainly by UPS, however very small orders can also be shipped by United States Postal Services. Both services can be tracked.
For International Overseas and very large orders, we use the best shipping quote to provide you with the most cost-effective and timely service. International orders are shipped out of our Canada warehouse.
Depending on when your order was placed, we generally ship out between three to five business days from our warehouse. Canadian and International Overseas orders are shipped from our Canadian warehouse in Regina, Saskatchewan. For our liquid products, USA orders are shipped from our warehouse in Indiana. For equipment and maintenance items, USA orders are shipped from our warehouse in New York. Delivery time will vary based on your location and delivery provider.
Once your order is fulfilled, a tracking number will be sent to the email address on your order, which you can use to track through the delivery provider’s website, that is, Purolator or UPS. If you do not have an email address, please call 1-877-888-7707 extension 24 and we will be happy to provide you with a tracking number.
Orders shipped through Canada Post, will not have a tracking number attached.
For any issues or queries, please email email@example.com.
Orders can ONLY be cancelled by contacting us at 1-877-888-7707 or emailing firstname.lastname@example.org. You will speak to one of our representatives and a refund will be processed accordingly.
Our Policy for Authorized Product Returns for Refund covers ALL Koenders Water Solutions products. Nature’s Pond Liquid Products are NOT covered by this policy.
The specific conditions for returning products under this policy are as follows:
Koenders Water Solutions/ Nature’s Pond Care ships worldwide. It is recommended that for customers outside North America call 1-877-888-7707 or email email@example.com to place orders to ensure the best value and service is given.
While we do our best to make sure our inventory is always available to ship out once an order is placed, please note that products may be delayed for different reasons. Orders will ship as soon as products are available and communication will be sent immediately. Please contact us at 1-877-888-7707 to get updates.
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, or refund.
Damaged items must be reported within seven days of receipt. All damages should be reported by calling 1-877-888-7707 or emailing firstname.lastname@example.org, be sure to include your order number.
We are very sorry for missing any items that should have shipped with your order. Please call us at 1-877-888-7707 extension 23, or email email@example.com to report missing parts and these will be shipped as soon as possible.
We’re happy to offer the option to pre-order products based on your pond treatment schedule. You can call 1-877-888-7707 to speak to a Pond Care Specialist to discuss pond treatment schedules and pre-order items to be shipped out when needed. You may specify your preferred date of delivery and you will get an email once your item is fulfilled.